CMDB data quality audit - know what is broken before the next change goes wrong

A CMDB that nobody trusts becomes a CMDB nobody uses. The Diagnostic Sprint runs a structured data quality audit on your CMDB export - coverage, accuracy, freshness, and relationship gaps - and hands back a 90-day remediation plan with accountable owners. Within 5 working days.

5-working-day audit on CMDB exports from ServiceNow, BMC Helix, ManageEngine, Ivanti, or any tool
Coverage, accuracy, freshness, and relationship integrity scored separately
90-day remediation plan with accountable owners and prioritised CI families
No CMDB platform replacement - we audit what you have

Book a CMDB audit See a real example

Our CMDB had 80,000 CIs. Nobody trusted it. The audit told us exactly which 6,000 mattered to fix first - and who owned them.

CMDB data quality audit output: coverage gaps, accuracy scores, and 90-day remediation plan

A bad CMDB is worse than no CMDB - because people stop trusting it

Most CMDBs degrade slowly: discovery rules drift, manual updates stop, relationships are not maintained, ownership ages out. Without a structured audit you only learn the data is wrong after a failed change, a missed dependency, or a risk review that goes sideways.

'Mostly accurate' is not a quality score

Without measurement, CMDB confidence is a feeling. The audit gives you accuracy per CI family, so you know which records can be trusted.

Freshness rot is invisible until it bites

A CMDB record from 2022 looks the same as one from last week. Freshness scoring per CI family shows where the rot started.

Broken relationships break change management

If CI relationships are wrong, impact analysis lies. The audit measures relationship integrity per CI family so you know where change risk hides.

No owners means no fix

A finding without an owner becomes a slide. The audit pairs every gap with a accountable owner and a 90-day remediation window.

From a CMDB export to a remediation plan within 5 working days

Send the CMDB export. We score coverage, accuracy, freshness, and relationships per CI family - then prioritise what to fix first.

Four-dimensional scoring

Coverage, accuracy, freshness, and relationships - each scored separately per CI family. One blended score hides the actual problem.

Business-critical CIs prioritised first

Not every CI matters equally. The audit ranks CI families by business criticality so the 90-day plan focuses where it counts.

Accountable owners on every gap

Every quality gap is paired with the team that should own remediation, the expected effect, and a 90-day timeline.

4 dimensions scored

Per CI family

90-day remediation

Audit duration

5 working days

From the moment the export lands to a remediation plan

Quality dimensions scored

Coverage, accuracy, freshness, relationship integrity - each per CI family

CMDB platforms supported

Any

ServiceNow, BMC Helix, ManageEngine, Ivanti, Freshservice, custom

Plan length

90 days

Accountable owners, prioritised CI families, expected quality gains

Find out what your CMDB is hiding - before the next change does

Send the export. Within 5 working days you get a four-dimensional quality score per CI family and a 90-day remediation plan with accountable owners.