ITSM Intelligence that turns exports into a 48-hour decision pack

Find the 9.8-day delays hiding in your process, plus the bottleneck groups, recurring demand patterns, automation candidates, and a 90-day action plan with named owners.

6,292 real incidents analyzed
3,549 automation candidates ranked
1,443 prevention opportunities surfaced
6 action plans with named owners

Book a Diagnostic Sprint See a real example

From export to action plan in 48 hours

ITSM Intelligence showing bottleneck groups, automation candidates, and a 90-day action plan

Head of IT Operations - Global Services Team testimonial — Head of IT Operations
Global Services Team

IT Service Manager - Enterprise Support testimonial — IT Service Manager
Enterprise Support

CIO - Mid-market Technology Company testimonial — CIO
Mid-market Technology Company

Your reports show volume. They do not show what to fix first

Most ITSM teams can see ticket counts and SLA charts. Far fewer can point to the exact groups, patterns, and ownership gaps that explain the delay and turn that into a plan leadership will fund.

Blended incidents and tasks

When everything sits in one report, the real friction disappears.

No clear priority order

Volume does not tell you which group, workflow, or family is costing the most time.

Too much manual sorting

Teams waste hours cleaning exports instead of fixing the bottlenecks.

Insights that stop at the deck

Without owners and next steps, the findings never become a backlog.

From raw export to a 90-day action plan, in one Diagnostic Sprint

We validate the data, separate incidents from tasks, and return outputs your team can act on. No dashboard to manage.

We validate before we conclude

We check coverage, quality, and gaps before any recommendation goes out.

We separate incidents from tasks

6,292 incidents and 13,046 tasks stay on separate tracks so you see the real pattern.

We name the groups and actions

You get the bottleneck groups, the next fixes, and the people who own them.

Validated first

Traceable output

90-day backlog

Incidents analyzed

6,292

Real SAP Finance Operations export, April 2024 - December 2025

Average delay uncovered

9.8d

Across the slowest groups

Automation candidates

3,549

Ranked by volume and friction

Action plans

Each with evidence, owner, and expected effect

How one sprint turns 6,292 incidents into a decision pack

You send the exports. We return the bottlenecks, patterns, automation candidates, and a 90-day backlog in 48 hours.

YouTube video placeholder

ITSM Intelligence — how a Diagnostic Sprint works

Replace this placeholder with the product walkthrough or executive demo video when it is ready.

You send the exports

Incident history, task records, and assignment group mappings from any ITSM platform

We find the patterns

We validate the data, isolate the friction points, and rank what matters most

You get a decision pack

Bottlenecks, owners, and next steps you can take into leadership

ITSM Intelligence works with your existing tools. No migration required.

Pricing

Start with a one-time Diagnostic Sprint, then keep the same decision pack current with monthly Continuous Intelligence.

One-off engagement

Diagnostic Sprint

Base package starts at EUR 7,500 for up to 10,000 rows, then +EUR 2,500 for each additional 5,000 rows.

Bundle intake and validation
Executive decision pack
Track and queue-level recommendations
Prioritized 90-day implementation backlog

Data volume	Price
10,000 rows	EUR 7,500
15,000 rows	EUR 10,000
20,000 rows	EUR 12,500
25,000 rows	EUR 15,000
30,000 rows	EUR 17,500
35,000 rows	EUR 20,000
40,000 rows	EUR 22,500

Scope note: pricing assumes the standard/basic column package. Expanded column depth, custom mapping, or non-standard schema requirements are scoped case by case.

Book Diagnostic Call

Recurring engagement

Continuous Intelligence

EUR 1,500-EUR 6,000/month, based on scope, volume cadence, and reporting depth.

Monthly refresh and trend monitoring
Leadership update pack
Progress tracking against baseline
Optional mapping and taxonomy add-ons

Includes NDA and data-handling baseline, with optional anonymization workflow and defined retention policy.

Talk to Sales

Minimum Data Handover Checklist

Ticket ID
Type (incident/request/problem/change/knowledge-related)
Opened timestamp
Closed or resolved timestamp (or current state)
Priority
State
Assignment group or owner
Short description
Minimum dataset size: 10,000 rows (recommended 15,000+)

Ready to see where your time is going?

Send your ITSM exports. In 48 hours you get the bottlenecks, the pattern map, and a 90-day action plan.